Shipping policy

TOTE & TELL – SHIPPING POLICY

1. GENERAL INFORMATION

At Tote & Tell, we aim to deliver your order safely and efficiently across South Africa. This Shipping Policy complies with applicable South African consumer protection laws.

By placing an order, you agree to the terms outlined below.

2. SHIPPING METHOD

All orders are shipped using Aramex Store to Door courier services.

3. DELIVERY TIMEFRAMES

  • Estimated delivery time: 8–13 business days

  • Delivery times are calculated from the date your order is processed and dispatched

Please note:

  • Orders are not shipped on weekends or public holidays

  • Delivery times are estimates and may vary depending on your location

4. ORDER PROCESSING

  • Orders are typically processed within 1–3 business days

  • Once your order has been dispatched, you will receive a tracking number (if available)

5. SHIPPING FEES

  • Shipping fees will be calculated at checkout (if applicable)

  • Any promotional free shipping offers will be clearly indicated on the website

6. DELIVERY AREAS

We offer nationwide delivery across South Africa.

7. DELAYS & LIABILITY

While Tote & Tell strives to ensure timely delivery:

  • We are not responsible for delays caused by courier companies, including Aramex

  • Delays may occur due to:

    • High shipping volumes

    • Weather conditions

    • Remote delivery locations

    • Operational or logistical issues

However, in accordance with the Consumer Protection Act:

  • Tote & Tell remains responsible for ensuring the order is delivered

  • If an order is significantly delayed or lost, customers may contact us for assistance or resolution

8. INCORRECT SHIPPING DETAILS

Customers are responsible for providing accurate delivery information.

  • Tote & Tell will not be liable for failed deliveries due to incorrect or incomplete addresses

  • Additional shipping charges may apply for re-delivery

9. LOST OR DAMAGED PARCELS

If your order is lost or arrives damaged:

  • Please contact us within 48 hours of delivery

  • We will investigate the issue with the courier and provide a resolution where applicable

10. ORDER TRACKING

Where available, tracking details will be provided once your order has been dispatched.

11. CONTACT DETAILS

For any shipping-related queries, please contact:

Business Name: Tote & Tell
Email: toteandtell@outlook.com
Location: South Africa